megha's Privacy Policy
megha casino treats the protection of users' personal information as its highest priority. This policy explains what information is collected, why it is collected, and how it is kept secure.
Introduction and Scope
megha casino (operating as meghacasino.cam) runs an online gaming and betting platform for users in Bangladesh. This privacy policy ("Policy") applies to all individuals who use megha's website, mobile app, or related services, or who attempt to open an account.
The terms set out in this policy form part of our Terms and Conditions. By using the service, users are considered to have given their consent to the provisions of this policy.
Important: Your data is never sold to third parties for marketing purposes. megha collects only the information necessary to operate the service.
Data Collection
megha collects two types of information — information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
The following information may be collected during account registration, the verification process, and transactions:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay number and bank account details (for processing transactions)
- Username and password (stored in encrypted form)
2.2 Information Collected Automatically
Some technical information is recorded automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Login times, session data, and gaming activity logs
- Data collected via cookies and similar tracking technologies (see Section 6)
2.3 Information Received from Third Parties
Where necessary for identity verification or fraud prevention, we may collect supplementary information through approved third-party service providers. Information collected in this way is protected to the same security standard.
Purpose of Data Use
megha uses collected information for the following specific purposes:
- Account management: To handle registration, identity verification, and account security.
- Transaction processing: To use relevant financial information for processing deposits and withdrawals.
- Customer support: To provide assistance via live chat or email.
- Security and compliance: To detect fraud, prevent money laundering, and comply with responsible gaming regulations.
- Service improvement: To analyse user experience and improve platform performance.
- Communication: To send important service-related notices and promotional information (subject to user consent).
If you do not wish to receive promotional communications, you can turn them off at any time via email or in your account settings.
Data Storage and Security
megha follows industry-standard practices to ensure the security of your personal information. The main security measures in place are described below.
4.1 Technical Security
- SSL encryption is used for all data transmissions.
- Passwords are stored using strong hashing algorithms — never in plain readable form.
- Financial information is processed using tokenisation.
- Server infrastructure is subject to regular security audits.
4.2 Data Retention Period
Data is retained for as long as an account is active and, after account closure, for as long as required to meet applicable legal obligations. Financial transaction records are generally kept for a set period in line with regulatory requirements.
4.3 Response to Data Breaches
Should a security breach occur, megha will act promptly and notify affected users in a timely manner. Immediate technical steps will be taken to limit any potential damage.
Sharing Data with Third Parties
megha does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in limited circumstances necessary to operate the service:
5.1 Service Provider Partners
Necessary information is shared with trusted service partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and customer support operations. All such partners are bound by confidentiality agreements with megha.
5.2 Legal Obligations
Where megha is required to disclose information by court order, government directive, or other legal obligation, it will comply. In such situations, megha will attempt to notify the user to the extent permitted by law.
5.3 Business Restructuring
In the event of a business merger or acquisition, user data may be transferred to the relevant new entity. Users will be informed in advance in such cases, and the protections in this policy will continue to apply.
Clear statement: No personal information is sold or provided to game studios or advertisers.
Cookie Policy
megha's website and app use cookies and similar technologies to function properly and to improve the user experience.
6.1 Types of Cookies
- Essential cookies: Necessary for maintaining login sessions and keeping the platform's core functions running.
- Functional cookies: Store language preferences, display preferences, and personalised settings.
- Analytics cookies: Collect anonymous statistics to understand how the site is used — without any personal identification.
6.2 Cookie Controls
Non-essential cookies can be disabled from your browser settings. However, disabling essential cookies may affect some platform functionality, such as login sessions not being maintained.
User Rights
megha gives users full control over their own information. You have the following rights:
- Right of access: The right to know what information about you has been collected and stored, and to receive a copy of it.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your personal information in certain circumstances, provided it does not conflict with legal obligations.
- Right to restrict processing: The right to request that the processing of your information be restricted in certain circumstances.
- Right to data portability: The right to receive your information in a structured, commonly used, and machine-readable format.
- Right to object: The right to object to marketing communications or certain processing activities.
To exercise these rights, contact megha's support team. We will process your request in a timely manner upon receipt.
Protection of Minors
megha's services are for individuals aged 21 and above only. Information from minors is not collected, and if any is found to have been collected, it will be deleted immediately.
Age verification is mandatory at account registration. An account cannot be activated without proof of adulthood. For more details on responsible gaming and age controls, please read our Responsible Gaming Guidelines.
Please note: The minimum age to open an account on megha and participate in any gaming or betting activity is 21+.
Policy Changes
megha may review and update this privacy policy from time to time. Users will be notified of significant changes via their registered email or through the platform.
Each version will include the date it was updated. Continued use of the platform after a change is made constitutes acceptance of the updated policy.
For answers to common questions, you can visit our FAQ section, which covers frequently asked questions about the service.
Contact
If you have any questions, requests, or complaints about this privacy policy, contact megha's support team. Our support team is available seven days a week, 24 hours a day, in both Bangla and English.
Contact Methods
Live Chat
Direct live chat support from any page on the platform, available 24/7.
Email Support
To learn more about megha's services, visit our About Us page, where the platform's background and values are covered in detail.
Your data is secure, your gaming is safe
Registering with megha means joining a secure and transparent platform. Our security standards and privacy policy keep every transaction and piece of information protected.